See what people are saying about us:
I met Tami several years ago when I posted a question on a message board (way before "mybeachboard"). I worded it in a way that she would contact me. Ever since the first trip, I've not used anyone else for Caribbean/Mexico. I'm an easy client. I can usually do my trip in 25 words or less, but its more fun to "chat" with Tami. I remember one evening a year or so ago when American changed my flights/airfare without letting Tami know....we spent the better part of the evening "chatting" via email. She's done trips for me to Dominican Republic, Mexico, and latest in Sept 08 Aruba.............She really looks out for her clients, I know I can always count on her if something happens (never has yet, unless you count the flight cancellation coming home from Texas THIS year and she was there for me). I'm happy to say I make one-two trips a year to Texas for a "chatters" meeting to see Tami, her family and my other MBB friends from TX/OK/MO and sometimes MN. I'm proud to say she is not just my TA - she's my friend.
Karen E., Rego Park, NY
Tami with Spirit of the West Travel provided us with the best price and care when we booked our trip to the Mayan Riviera with another family. Our families enjoyed the Riu Tequila, and Tami made sure everything went along flawlessly. We continue to book our vacations with Tami even though we live many states away in Ohio. We love her friendliness and professionalism. Thank you Tami - you're absolutely the best, and we trust you completely!
Laurie and Al S., OH
I have booked several trips through Spirit of the West Travel and highly recommend Tami Pruitt and her agency! Tami provides me with excellent customer service.... way before I begin my journey, during travel, and long after my vacation ends. She patiently answers all my e-mails, usually within minutes. When researching packages and pricing for my trips, she always provides several options (charter providers, times, etc.) as well as excellent pricing. Tami helped me when I had a slight problem in a resort a while back and secured a voucher for me for use on my last trip, and when a price dropped on my package, she helped me obtain a rebate. I trust Tami and Spirit of the West with all my travel plans and even have my friends and co-workers here in saint louie calling or e-mailing her! She started off as my travel agent and through the years became my friend!
Ellyn H., Saint Louie MO
"My trip to the Sun Palace in Cancun was fabulous and everything went so smoothly. I thank Tami for the patience she displayed with my questions and the overall great service she provided to my wife and I on our great trip to Cancun. Thank you Tami"
Eddie K. Plainfield, IL
Booked Iberostar Grand Paraiso for April 2009. Great prices and AMAZING customer service. Will definitely do business with again in the future.
Lori & Joe M., New Jersey
We booked a family vacation to Grand Palladium White Sands in the Riviera Maya Mexico in April 2007 through Tami and received nothing but first class service. We also recently booked an adult only trip to Riviera Maya at the Excellence Riviera Cancun coming up in November 2008. She is one of the most patient, honest, responsive professionals I know. She will always answer every question, offer helpful advice, but I never feel like she's trying to steer me in a direction I don't want. I have worked with other agents in the past who seem to want you to book at a specific destination whether it meets your needs or not because it may benefit them. Definitely not the case with Tami. There are never any t's left uncrossed or i's left undotted. Booking online myself may be convenient, but I don't get that piece of mind knowing Tami knows all the details, and we won't get hit with any last minute surprises. I'm working with her right now to plan our next family trip!
Tracy B. Rochester, NY
We have used Tami several times and have been more than satisfied with her service. She always goes above and beyond to take care of our travel needs-------even when we aren't sure what they are. Tami makes you feel like she is your friend and CARES what is going on with your trip. She has also helped two of my friends that have traveled with us and they were also pleased.
Tami at Spirit of the West Travel is wonderful! We have booked our family vacation with her 2 years in a row first at the Barcelo Tropical then the Barcelo Palace in the Riviera Maya. She always gets back to you in a very timely fashion whether on email or phone which is important to me since we are hundreds of miles away from her. It almost seemed like she never slept! We had a situation where we needed to change our vacation dates within a month before our departure and Tami came through for us in a big way. I cannot say enough good things about Tami, she is professional, knowledgeable and just a really nice person and works hard to ensure your vacation is the best it can be. I highly recommend her services to anyone who wants to plan a fabulous vacation!
Jeanne K., Charlotte, NC
We have used Tami and Spirit of the West/TripSurfer for the past 7 years for all our travel to the Rivera Mayan. While service is number one with Tami, she also has the best pricing anywhere. She is always quick to respond fast and ready to answer my many, many questions. prices We have stayed at Omni Cancun, Iberostar Del Mar, Secrets Capri, Secrets Excellence and are now booked at Secrets Maroma. We have sent many friends and family to Tami and they are all more than satisfied with her service and prices.
K. Bradley, MA
My wife and I have been using Tami and her company since 2003. We have booked 1 to 3 trips per year to Mexico each year since then. Some have been just for the 2 of us, some for more. This year's Christmas trip for 9 persons. Her service is excellent. She goes above and beyond, answering her phone on weekends to fix emergencies. There were 4 of us traveling together in Akumal in 2005 when hurricane Emily came through. Akumal Beach Resort took good care of us by evacuating us to Merida, but there was no resort to return to. A phone call to Tami and as soon as the Cancun airport opened she had us on a flight back home! Many travelers were stranded. She is very knowledgeable about Mexico and other destinations. Works hard to get you what you need to have a wonderful vacation. I have referred friends to her and all have been pleased. She is not only our Travel Agent, but also our friend.
Steve and Anita K., Tulsa, OK
Grand Palladium Mexico -- We love this resort! Just returned from our third visit in three years. Large, beautiful stretch of beach which varies from scenic and rocky at the Riveria end to peaceful and calm at the Kantenah end. This resort has so much to offer, along with a great staff and many bars and restaurants (with a new, no-reservation policy). Two huge pools with swim up bars and jacuzzis as well as several smaller adults-only pools and a freshwater pool with breathtaking views. Lots of variety in evening entertainment also. Live bands by the pools at night, shows in the theaters as well as jazz in the lobbies. Already planning our next trip there thru TripSurfer!
Nancy & Bernie S., Gibsonia, PA
When Tami booked our family vacation to the Iberostar Lindo in Mexico she came in with the lowest price, was professional and always answered my emails quickly. When we had a medical emergency on our trip she was caring and conscientious about checking on us regularly and she contacted the trip insurance company for me. When we returned home she sent us flowers! I definitely feel like she went above and beyond and can enthusiastically recommend her.
Andrea T. Erie, CO
"On Time--On Target". This best sums up the personalized service we've experienced with Tami and Co. over the past several years. Whether during the day or in the wee hours of the night, she literally jumps on our request, quickly giving us feedback on her actions. She is relentless in her actions to find the right place, the right options, and the right price meeting and often times exceeding our expectations. You can go on-line but you will not receive the personal attention that is so often crucial when you need timely answers. She is a extremely savvy TA with a great personality. Simply stated she makes it happen which is why she is our ONLY choice for travel.
Dan & Sylvia C., Choctaw, OK
Spirit of the West has just finished booking our 7th trip to Mexico -- this time to Secrets Maroma. Past trips booked through this agency have been Secrets Excellence, Iberostar Lindo, Secrets Capri, Riu Palace Riviera Maya, Le Blanc and The Royal Cancun. Tami knows exactly what we are looking for when booking our vacations and all the resorts have been great. There has been no one in the industry that has matched her pricing and excellent customer service, and that is why I recommend all my friends and family to book with her.
Robino A., Reading, PA
Let's see the last resort we went to was the Grand Palladium in Punta Cana. You cannot go wrong with an all inclusive vacation. No Bar bill, food bill or hotel bill, and some one picks you up at the airport and takes you back. Booking with Tami, the fastest e-mail replier in the West, She always beats the best price I can get anywhere else. We also went to the Grand Palladium in Mexico, and next year its Jamaica. The Grand Palladium Resorts are fantastic, but don't ask me! Book one with Tami to find out for yourself.
John and Phyllis K., Gibsonia, PA.
Our group travels from NY to the Palladium in Mexico every January. We have used Spirit of the West the past few years and have never been happier with an agent. Tami is always available to help plan many different itineraries to the same resort and has provided us with the best prices to be found. I've recommended Spirit of the West to many people and will continue to do so. Thanks Tami!
Lisa M., Long Island NY
Our family thinks Tami is an AWESOME Travel Agent!! We've been lucky enough to have used her services since 2004 when 4 couples traveled to Riu Palace Mexico. Tami also booked our Dominican Republic trip to the Majestic.....we had the BEST rooms at the resort. Our latest trip booked through Tami was our daughter's wedding at the Barcelo Maya Palace in June....WOW!!!! We again had what we consider to be the BEST Corner Suite in the resort and our experience was one we'll never forget. Tami goes above and beyond, in our opinion!! On one of our trips, our flight time was changed from 6AM to 9AM on a charter.....Tami called us the night before to inform us. Many of the passengers on that flight were never informed by their TA and had been waiting at the airport for 3 hours. Thanks again for all your help.....wouldn't leave home without you!!
Cyndi M. Chambersburg, PA
First off let me say we have been using Tami and Tripsurfer for 6 years now and have been very happy with the knowledge Tami has of the Cancun and Mexican Riviera area. We try to stay at a different place to try and compare different places. We have returned to a couple places that we have really enjoyed. Highest recommendations go to the RIU Palace in Play Del Carmen and to the Barcelo resorts south of Cancun. The RIU had some of the best service we have experienced and the Barcelo had one of the best beaches (and good service). We did make a trip to the RIU Palace Cabo San Lucas. This was a very nice resort with very good service but you could not swim in the ocean and the pool water was a little cold even in June. The mountain and desert landscape was a nice change from the jungle of the Mexican Riviera. This is a recommendation if you want a change and to see something different. I want to keep this short so my best recommendation is to check out the resorts through either Funjet or Apple and when you find a place that looks like you may want to go to ask Tami and she will give you some good advice about the place.
Tom H., Red Rock TX
Just e-mail Tami Pruitt and your work is done. Recommended by a friend, I have subsequently used Tami for three years for my annual trips to the Riviera Maya in Mexico. Nobody will find you a better deal. The search for the best hotels, rates and airfare is done swiftly and efficiently. I trust her implicitly and have recommended her to many friends.
BG, Rochelle Park, N.J.
Tami and TripSurfer were highly recommended to me by a co-worker and I was very impressed. I truly enjoyed working with Tami to book not one, but two trips to the Iberostar Paraiso Maya 2 years in a row. The convenience of working out details via e-mail and finalizing plans over the phone with that true Texas accent of Tami's reassured me this was going to be an amazing trip. And to really put things to the test, our first trip was scheduled the week in July the hurricane hit the coast of Riviera Maya. Many e-mails and phone calls later, we needed to reschedule our trip for 5 weeks later in August due to damage and repair to the area, but Tami had everything under control. Reading the trip reports on the website's Bulletin Board for this resort were very helpful!! AND Tami's prices ALWAYS beat out the competitor's, plus the added bonus of a personal touch and answering my many questions. Tami's the best!!!
Sue K., Oak Forest, Illinois